jilibe Privacy Policy

1 Who We Are

This Privacy Policy applies to jilibe, the operator of the online gaming platform accessible at jilibe.vip (the "Platform"), which operates under the regulatory framework of the Philippine Amusement and Gaming Corporation (PAGCOR) and serves players located in the Philippines.

jilibe is the Personal Information Controller (as defined under the DPA 2012) with respect to the personal data of Users collected through the Platform. As Personal Information Controller, jilibe determines the purpose and means of processing your personal data and is responsible for ensuring that such processing complies with applicable Philippine law.

For all privacy-related inquiries, you may contact jilibe's Data Protection Officer (DPO) at [email protected]. The DPO is registered with the National Privacy Commission of the Philippines.

2 Scope of This Policy

This Privacy Policy applies to all personal data collected by jilibe in connection with:

• Registration and maintenance of a jilibe Account;
• Use of any game, feature, or service available on the Platform;
• Deposits and withdrawals processed through the Platform's supported payment methods (including GCash, Maya, BPI, BDO, Metrobank, Coins.ph, and USDT);
• KYC (Know Your Customer) identity and age verification;
• Participation in jilibe promotions, loyalty programs, or surveys;
• Communications with jilibe's customer support team;
• Your general use of and navigation through the Platform.

This policy should be read alongside jilibe's Terms & Conditions and Responsible Gaming Policy, each of which references data processing activities relevant to those contexts.

3 Data We Collect

3.1 Data You Provide Directly

jilibe collects the following categories of personal data that you provide when registering for and using the Platform:

Category	Examples	When Collected
Identity Data	Full legal name, date of birth, nationality, government ID type and number, selfie/photo	Registration & KYC verification
Contact Data	Philippine mobile number (+63), email address, residential address	Registration
Financial Data	GCash number, Maya account number, bank account details, transaction history, wallet balance	Deposit / withdrawal processing
Account Data	Username, encrypted password, account preferences, responsible gaming limit settings	Account creation & ongoing use
KYC Documents	Scanned copy or photo of valid Philippine government ID (PhilSys, UMID, Passport, etc.)	Prior to first withdrawal
Communications Data	Live chat transcripts, support emails, survey responses	Customer support interactions

3.2 Data Collected Automatically

When you use the Platform, jilibe automatically collects the following technical data:

• Device Information: Device type, operating system, browser type and version, screen resolution.
• Network Information: IP address, approximate geographic location (country/region), internet service provider.
• Session Data: Pages visited, games accessed, time spent on Platform, session duration, login timestamps.
• Transaction Logs: All bet placements, game outcomes, deposit and withdrawal records with timestamps.
• Cookie Data: As described in Section 8 of this policy.

4 How We Collect Data

jilibe collects personal data through the following means:

• Directly from you: Via the registration form, KYC document upload, payment screens, responsible gaming settings, and communications with our support team.
• Automatically: Via cookies, web beacons, server logs, and session tracking technologies when you access and use the Platform.
• From payment processors: Transaction confirmation and status data from GCash, Maya, and banking partners necessary to reconcile deposits and withdrawals.
• From identity verification services: Confirmation of document authenticity and age from KYC verification providers engaged by jilibe for PAGCOR compliance purposes.
• From fraud prevention services: Risk scores and flags from fraud detection systems that jilibe uses to protect the Platform and its Users.

5 Legal Basis & Purpose of Processing

Under the DPA 2012, jilibe processes your personal data on the following legal bases:

• Contractual necessity: Processing required to create and maintain your Account, process payments, and deliver gaming services — these are necessary to perform the contract between you and jilibe.
• Legal obligation: Processing required to comply with PAGCOR licensing conditions, Anti-Money Laundering Act (AMLA) requirements, National Privacy Commission regulations, and other applicable Philippine law.
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and Platform improvement — balanced against your privacy interests.
• Consent: Processing for optional marketing communications, where you have provided explicit consent. Consent may be withdrawn at any time.

6 How We Use Your Data

jilibe uses your personal data for the following specific purposes:

• To create, verify, maintain, and close your jilibe Account;
• To verify your identity and age (21+) in compliance with PAGCOR regulations and AMLA requirements;
• To process deposits and withdrawals via GCash, Maya, and other supported Philippine payment methods;
• To detect and prevent fraud, money laundering, and other prohibited activities on the Platform;
• To provide 24/7 customer support and resolve disputes;
• To operate and improve responsible gaming tools including deposit limits, session alerts, and self-exclusion features;
• To send account-related notifications (transaction confirmations, security alerts, KYC status updates);
• To send promotional communications where you have consented to receive them;
• To conduct Platform analytics and improve the user experience for Filipino players;
• To comply with all applicable reporting obligations under PAGCOR, NPC, AMLC, and other Philippine regulatory bodies;
• To enforce jilibe's Terms & Conditions.

7 Data Sharing & Disclosure

jilibe does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. We share personal data only in the following limited circumstances:

7.1 Service Providers

jilibe engages carefully selected third-party service providers who process personal data on our behalf and under our instructions, subject to strict confidentiality and data security obligations. These include: payment processors (GCash, Maya, BPI, BDO, Metrobank, Coins.ph), KYC and identity verification providers, fraud detection services, cloud hosting infrastructure providers, customer support platform providers, and analytics tools.

7.2 Regulatory & Legal Authorities

jilibe is required to share certain personal data with Philippine regulatory and law enforcement authorities when legally mandated to do so. This includes PAGCOR (as our gaming regulator), the Anti-Money Laundering Council (AMLC) under the AMLA, the National Privacy Commission (NPC), and Philippine courts or law enforcement agencies where compelled by lawful order.

7.3 Business Transfers

In the event of a merger, acquisition, or sale of all or a substantial portion of jilibe's assets, your personal data may be transferred to the acquiring entity as part of that transaction, subject to an equivalent level of data protection and prior notice to you where practicable.

7.4 Consent-Based Sharing

jilibe will not share your personal data for any purpose beyond those described above without obtaining your prior explicit consent.

8 Cookies & Tracking Technologies

jilibe uses cookies and similar tracking technologies on the Platform to provide essential functionality, improve performance, and understand how Users interact with the Platform.

Cookie Type	Purpose	Can Be Disabled?
Essential Cookies	Maintain your login session, load game assets, process transactions. Required for Platform functionality.	No — Platform will not function correctly without these.
Security Cookies	Detect fraudulent logins, bot activity, and suspicious session behavior.	No — required for account security.
Analytics Cookies	Measure page views, session durations, game performance, and user flow to improve the Platform.	Yes — via browser cookie settings.
Preference Cookies	Remember your language, display, and responsible gaming settings.	Yes — settings will reset each visit if disabled.
Marketing Cookies	Track engagement with jilibe promotions where you have opted in to marketing communications.	Yes — opt out via account settings or browser controls.

You can control cookie settings through your browser preferences. Note that disabling non-essential cookies will not prevent you from using jilibe's core gaming and account services, but may affect certain preference and promotional features.

9 Data Retention

jilibe retains personal data for as long as is necessary to fulfill the purposes for which it was collected, and in compliance with applicable Philippine law. The following general retention guidelines apply:

• Active Account Data: Retained for the duration of your active Account.
• Transaction & Gaming Records: Retained for a minimum of five (5) years following each transaction or gaming session, as required under AMLA and PAGCOR regulations.
• KYC Documents: Retained for five (5) years from Account closure or the last transaction date, whichever is later, in compliance with AMLA requirements.
• Customer Support Communications: Retained for two (2) years from the date of the interaction.
• Marketing Consent Records: Retained until you withdraw consent, plus one (1) year thereafter as evidence of consent management.
• Closed Account Data: Core identity and financial data is retained for five (5) years after Account closure for regulatory compliance purposes. Non-essential data is deleted or anonymized within 90 days of closure.

Upon expiry of applicable retention periods, jilibe deletes or permanently anonymizes personal data in a manner that makes it impossible to re-identify any individual.

10 Your Rights Under the DPA 2012

Under Republic Act No. 10173 (Data Privacy Act of 2012), Filipino data subjects are entitled to the following rights regarding their personal data:

• Right to be Informed: The right to know whether jilibe holds personal data about you, and to receive a clear explanation of how that data is used — which this Privacy Policy is designed to provide.
• Right to Access: The right to request a copy of the personal data jilibe holds about you.
• Right to Rectification: The right to have inaccurate or incomplete personal data corrected.
• Right to Erasure / Blocking: The right to request deletion or blocking of personal data that is no longer necessary, was unlawfully processed, or where you withdraw consent — subject to jilibe's legal retention obligations.
• Right to Object: The right to object to processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used format where technically feasible.
• Right to Lodge a Complaint: The right to file a complaint with the National Privacy Commission (NPC) of the Philippines if you believe jilibe has processed your data unlawfully.

To exercise any of the above rights, please contact jilibe's Data Protection Officer at [email protected] with the subject line "Data Privacy Request." jilibe will respond to all verified requests within fifteen (15) business days of receipt, as required under NPC regulations. We may need to verify your identity before processing certain requests.

11 Data Security

jilibe implements appropriate technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption: All data transmitted between your device and jilibe's servers is encrypted using TLS/SSL 256-bit encryption. Sensitive data stored at rest, including financial data and KYC documents, is encrypted using AES-256.
• Access Controls: Access to personal data is restricted to jilibe personnel with a legitimate need to process it, enforced through role-based access controls and multi-factor authentication.
• Password Security: Passwords are stored using industry-standard one-way hashing. jilibe staff cannot view your actual password.
• Regular Security Audits: jilibe's Platform and data systems undergo regular security assessments and penetration testing.
• Incident Response: jilibe maintains a data breach response plan in accordance with NPC notification requirements. In the event of a personal data breach that poses a risk to your rights and freedoms, jilibe will notify you and the NPC within 72 hours of becoming aware of the breach.

While jilibe takes all reasonable steps to protect your data, no internet-based system can be guaranteed to be 100% secure. You are responsible for maintaining the security of your own Account credentials. If you suspect unauthorized access to your Account, contact jilibe support immediately.

12 Children's Privacy

If you believe that a minor has created a jilibe Account or provided personal data to jilibe, please contact our Data Protection Officer at [email protected] immediately.

13 Cross-Border Data Transfers

Where personal data is processed by third-party service providers outside the Philippines — such as cloud infrastructure or KYC verification providers — jilibe ensures that such transfers comply with the DPA 2012's requirements for cross-border data transfers, including:

• Ensuring the receiving jurisdiction provides an adequate level of data protection, or
• Implementing appropriate safeguards such as data processing agreements incorporating standard contractual clauses equivalent to NPC-approved transfer mechanisms.

Details of specific cross-border transfers and the safeguards applied are available upon written request to the jilibe DPO.

14 Third-Party Links

The jilibe Platform may contain references to third-party services (such as payment processors or game providers) that operate under their own privacy policies. jilibe is not responsible for the privacy practices of such third parties. Where you interact directly with a third-party service, their own privacy policy will govern the processing of your personal data by that service.

15 Amendments to This Policy

jilibe may update this Privacy Policy from time to time to reflect changes in our data processing practices, legal requirements, or Platform features. Material changes will be communicated to registered Users via email notification to your registered address or via a prominent in-platform notice, at least seven (7) days before the change takes effect.

The current version of this Privacy Policy is always available at jilibe.vip/privacy-policy. The effective date displayed at the top of this document indicates the version in force. Your continued use of the Platform after a policy change takes effect constitutes your acceptance of the revised policy.

16 Contact & Data Protection Officer

For all privacy-related matters — including data subject rights requests, marketing opt-outs, concerns about data processing, or general privacy questions — please contact jilibe's Data Protection Officer:

• Email: [email protected] (subject line: "Data Privacy Request")
• Live Chat: 24/7 in-platform live chat (ask to be connected to the DPO team for privacy matters)
• Response Time: Within 15 business days of verified request receipt, as required by NPC regulations

For regulatory inquiries regarding jilibe's NPC registration and PAGCOR licensing, please submit a written request to the same email address. Relevant details are also summarized on jilibe's About Us page.